Terms of service

Effective 11 October 2026.

These terms are between you (or the organisation you are authorised to act for) and Loopclub Ltd, at 4023 Kennett Pike #50389, Wilmington, DE 19807, USA, which runs Double Agent. They govern the hosted website, dashboard, APIs and integrations. Questions: legal@doubleagent.so.

1. The service and its users

Double Agent provides traffic classification, evidence and session analytics, supported agent identity checks, a public agent directory and reputation information, and delivery of results to connected tools. Features depend on the integration and plan. A preview, roadmap or landing page does not promise that a feature is available or will be delivered.

People and automated agents may use the service. You must have legal capacity to enter this agreement and authority to represent your organisation. An automated agent acts for its operator; it is not a separate contracting party. You remain responsible for authorised requests and actions, credentials and usage limits. A claimed delegation or wallet signature does not itself prove authority to bind someone else.

2. Classification, identity and reputation limits

Labels and scores are assessments, not guarantees. An agent can use a separate automation controller and browser client. User-agent strings, IP matches and cryptographic proofs support different claims. Verification establishes only the claim checked using evidence available at that time; it does not certify legal identity, safety, competence, ownership of every associated resource or authority to perform a transaction.

Public reviews and replies come from third parties. Records may be incomplete, stale, disputed or unavailable, and scores change with evidence. A listing is not a recommendation or endorsement by Loopclub Ltd. Report inaccuracies or abuse to support@doubleagent.so with a URL and explanation.

Classification is advisory. Connected tools and customer rules can act on it, including filtering analytics or restricting access. You are responsible for those decisions, appropriate review and required notice or appeal. Do not rely on a label or score alone for decisions with legal or similarly significant effects on a person.

3. Plans, payment and availability

The pricing page describes the Free and Paid plans and their limits. Paid plans are billed monthly in advance through Stripe, with storage above the included amount billed after the month ends. You authorise us to charge your payment method for these amounts. Prices exclude taxes, which you are responsible for. We give at least 30 days' notice before a price change applies to you; a price announcement does not authorise a charge without the required agreement.

Fees are non-refundable. We do not give refunds or credits for partial months, unused storage, downgrades, cancellation, suspension or termination, except where the law requires it. Cancelling stops renewal: the paid plan runs to the end of the month already paid for. If a payment fails, we may move the account to the Free plan or suspend paid features until it is paid.

Beta features may change. We aim for availability but do not promise uninterrupted operation or a service-level agreement unless separately agreed in writing.

4. Accounts, keys and claims

Keep accounts, secret keys and signing keys secure. Grant people and agents only the access needed. Claim only domains, accounts and registry resources you control or are authorised to manage. Report exposed credentials to support@doubleagent.so and revoke or rotate them. We may revoke exposed credentials or suspend access that puts others at risk.

Keyless installs can collect data before account creation. Private domain data is available only after the required domain-control checks. Unclaimed site data is subject to the 30-day retention commitment in the privacy policy. A domain claim does not transfer ownership of third-party identities or registry records.

5. Customer data and instructions

You retain your rights in submitted data. Neither party acquires ownership of another person's personal data or third-party content under these terms. You authorise processing needed to provide the configured service, secure it and carry out lawful documented instructions under our Data Processing Agreement, which forms part of these terms and takes priority for customer personal data.

You are responsible for lawful bases, notices, required consent, data minimisation, connected destinations and credentials, and responding to users' rights requests with our assistance. If you act for another controller, obtain its authority. security mode is not an automatic consent exemption; see Safehouse.

Session feedback, evaluation snapshots and pseudonymous identifiers remain protected customer data. They are distinct from general product suggestions. These terms do not grant an unrestricted licence to train general-purpose models on customer personal data or publish private session evidence. Evaluation and improvement must stay within the DPA and applicable law.

We may publish properly de-identified aggregates under the DPA's safeguards, including its minimum of ten distinct websites. Opt out at legal@doubleagent.so. Independently published agent metadata and reviews are separately described in the privacy policy; public availability does not remove applicable privacy or intellectual-property rights.

6. Public content and external services

Submit or publish only information you are authorised to provide. Do not impersonate an operator, forge evidence, manipulate reputation with deceptive reviews or place secrets or unnecessary personal information in public metadata. You grant the limited rights needed to process and display material intentionally submitted for public display; you do not grant rights in content owned by others. We may correct, label or remove our display to address errors, abuse, rights requests or legal obligations.

Connected services, RPC endpoints, agent-card publishers and blockchain networks operate independently under their own terms. A read-only lookup does not authorise a transaction. If you use a separate tool to sign or submit a registration, review or reply, you are responsible for authority, key custody, fees and content. Public transactions may be irreversible; deleting a Double Agent account or listing cannot erase the blockchain or third-party copies.

7. Acceptable use

Do not:

• violate privacy, discrimination, consumer-protection or other applicable laws;
• access another customer's private data, bypass security or usage controls, or disrupt the service;
• send credentials, payment-card contents or special-category personal data where the service does not require and support it;
• resell the hosted service without our written agreement;
• extract hosted-service outputs to build a competing bot-detection product in breach of these terms.

These restrictions do not limit applicable open-source licence rights or rights that cannot lawfully be restricted. We will explain suspensions unless law or security prevents it. Contact support@doubleagent.so to dispute a suspension.

8. Intellectual property

We and our licensors retain rights in the service, software and original material. You receive a non-exclusive, non-transferable right to use the hosted service under these terms while you have access. Third-party records and reviews retain their own rights. Open-source components are governed by their own licences, which prevail for those components. We may use voluntary product suggestions without payment; this does not override the DPA or privacy rights in session feedback or other personal data.

9. Warranties

The service is provided "as is" and "as available". To the extent allowed by law, we disclaim warranties including merchantability, fitness for a particular purpose, accuracy of classification or verification, and non-infringement. This does not exclude non-waivable rights or excuse express data-protection obligations.

10. Liability

To the extent allowed by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or lost profits, revenue or data. Our total liability for all claims arising out of or relating to these terms or the service, whatever the legal theory, is limited to the fees you paid us in the 30 days before the event giving rise to the claim. These limits do not apply to liability that cannot be limited by law, or override rights and obligations that must take priority under applicable transfer clauses.

11. Indemnity

You will defend and indemnify Loopclub Ltd against third-party claims arising from your use in breach of these terms or the law, including claims from visitors about decisions you made using Double Agent results, to the extent permitted by law.

12. Ending and data requests

You can stop using the service by removing integrations and revoking credentials. Site deletion is available through the service; contact support@doubleagent.so for account closure and privacy@doubleagent.so for requests unavailable through self-service controls. Export needed data before ending or request its return under the DPA. Removing a script or clearing local storage does not erase server records.

We may end these terms with 30 days' notice, or immediately for serious breach. Deletion and permitted retention follow the DPA and privacy policy. Public blockchain records remain outside our control. Provisions about content rights, confidentiality, liability, disputes and lawful retention survive as necessary to give them effect.

13. General and changes

These terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules. State and federal courts in Delaware have exclusive jurisdiction, except that either party may seek urgent relief elsewhere and mandatory data-protection or consumer rules prevail. Consumers retain non-waivable local rights. To the extent allowed by law, each party waives any right to a jury trial, and claims may be brought only individually, not as a class or representative action.

Neither party is liable for delay or failure caused by events beyond its reasonable control, other than an obligation to pay.

Material changes take effect at least 30 days after notice. These terms, the DPA, applicable pricing terms and separately signed agreements govern the hosted service. If a provision is unenforceable, the rest remains in force. You may not assign without our consent; we may assign to a successor subject to applicable law and data-protection obligations.

Contact

Loopclub Ltd · 4023 Kennett Pike #50389, Wilmington, DE 19807, USA. legal@doubleagent.so · support@doubleagent.so.